Providing a satisfying service, simple, standard, affordable canvas prints, and reliable home decors/essentials to our customers are our highest ambition. However, it is our commitment to respect every specific demand concerning our products.
Therefore we provide you with the chance to return or exchange the purchased products if they do not fully meet your expectations.
Bear in mind that you can take advantage of this service only 30 days from the date of purchase - directly from ParagonArtsco. Please contact us at firstname.lastname@example.org, specifying your order number and the exact reason for returning/exchanging. Once your request is received, our customer service representative will provide you with additional instructions to complete it.
We will refund you for the price of your purchase. Unfortunately, original shipping charges and return delivery charges will not be refunded.
You need to know that any product purchased at paragonartsco.com can be refunded or exchanged within a specified period.
For everything else (with a few exceptions), we again expect returns on items in their complete, original condition and packaging. Items purchased as part of a set must be returned as a set. They belong together, after all. (For example, if you bought a canvas print and got a shirt for free from any of our discount or marketing e-mails sent to you from our store, you have to return them both at the same time.
Please take note, customized items (for example, items with your requested design, color, or logo) cannot be returned. These canvas prints, home decors, socks, bags, etc. were made especially for you to the specifications you selected and aren't fit for any other shopper.
For that reason, we do not accept returns on customized items. Customized items are final sale and cannot be returned or exchanged.
If the returned product does not meet the above requirements, ParagonArtsco.com may not process your return or exchange, and we cannot guarantee that we will send the non-returnable/non-exchangeable products back to you. We want to avoid that scenario, so call or e-mail us if you have any questions.
In conclusion, we would like to inform you that the process of the returns and exchanges usually takes 10 to 20 business days from the time of arrival of the product at our warehouse.
REFUND POLICY - FEES
It is our policy not to accept any products damaged through customer abuse or improper handling. In this case, we can charge up to 50 % of the product's price.
Returns without а valid tracking number are also not refundable. We are sure you understand our motive – in such a case, there will be no proof that it shipped to our warehouse.
In case the customer paid for shipping (Expedited or Registered Air Mail), the original shipping cost will not be refunded, except in cases where the received item is damaged. If this happens with your order, we apologize and appreciate your understanding and assistance in correcting them.
We reserve the right to change these terms without prior notice to the customer.